![]() ![]() Lenovo’s Y Series of gaming desktops offer peak computer power for high-quality graphics and performance. Lenovo Ideapad laptops are designed for multimedia performance, including Y-series laptops optimized for gaming. Lenovo offers several different models, including the Lenovo Yoga 2-in-1 laptop that can be used a laptop or tablet. The Lenovo Thinkpad is Lenovo’s dependable, durable line of laptops. These computers are equipped to handle most casual and home office needs. Lenovo’s H series of desktops is its line of home desktops. ThinkCentre computers are ideal for running business programs. Lenovo ThinkCentre desktops are designed with enterprises in mind. Lenovo is a leading designer of personal computers, laptops, tablets, work stations, electronic storage devices, smartphones and more. Lenovo is a Chinese multinational technology and computer company with headquarters in Beijing and in Morrisville, N.C. I was lied to, plain and simple, and there is no excuse for that. I am incredibly disappointed with the quality of my laptop and my customer service experience. I was then told my only option was to send it in, but that there was no way for me to have a temporary laptop sent to me despite 1: this being a new laptop that should not be broken in the first place and 2: there not being an option for in person repair. I specifically asked about that multiple times. That irritated me even more because that was not true. The woman who answered my call tried to tell me that her colleague told me that I could bring it to be looked at in person, but that they couldn't repair it in person. ![]() I, understandably, was (and still am) incredibly irritated, so I called Lenovo customer service again. ![]() We would just have to send it in from here but that would take 2 months instead of 2 weeks." He also told me that this is a problem he has seen many times, meaning this is an issue Lenovo definitely knows about. This seemed like the perfect solution, so I made an appointment with the place I was told to go to (which was an hour drive each way) and waited in line for half an hour, just to be told "Oh, we can't do anything. Those still on Windows 8.1 or (the unsupported) Windows 7 can click on the Start button and search for Programs and Features. On Windows 10, just click the entry to show the Uninstall button. I was told no, but the technician told me I could bring it into a certified Lenovo technician in-person to do the repair. On Windows 11, click the three-dot button and choose Uninstall to remove a program. I called customer service back, told them about my work order, and asked if there was any way I could get the replacement part shipped to me instead so that I didn't have to be without my laptop for an extended amount of time. ![]()
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